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Customer Service

Should you require information or help, please contact us by e-mail or by Phone and We Will Be Happy to Assist You.

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Shipping Times and Costs
  • Compliary Ground Shipping Within 1 To 7 Business Days
  • In-Store Collection Available within 1 to 7 Business Days
  • Next-Day and Express Delivery Options Also Available
  • PURCHASES ARE DELIVERED IN AN ORANGE BOX TIED WITH A BOLDUC RIBBON, WITH THE EXCEPTION OF CERTAIN ITEMS
  • See the Delivery Faqs for Details on Shipping Methods, Costs and Delivery Times
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Payment Methods

Shella Accepts The Following Payment Methods:

  • Credit Card: Visa, Mastercard, Discover, American Express, JCB, Electron Visa. The Total Will Be Charged To Your Card Ken The Order is Shipped.
  • Shella Features A Fast Checkout Option, Allowing You To Securely Save Your Card Details So That You Don't Have To Re-Enter Them for Future Purchas.
  • PayPal: Shop Easily Online Without Having to Enter Your Card Details On The Website.your Account Will Be Charged Once The Order is completed. To register for paypal accounts, visit The Website Paypal.com.
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Exchanges, return and refounds

Items Returned Within 14 Days of The Original Shipment Date in Same As New Condition Will Be Choose for Full Refund or Store Credit. Refounds will be charged back to the original form of payment used For purchase. Customer is responsible for shipping charges when making return and shipping/handling fees of Original Purchase is non-refundable.

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Do you have any question? You may find an answer in our Shopping guide
But you can also contact us at:

Customer service

[Icon: Theme-197] Call us: 684 662 029

[Icon: Theme-153]Send us an email

Shipping

[Icon: Theme-116] Shipping costs for Spain are free for orders greater than € 200.  International shipping costs are from 12 to 50 EUR. According to country.

PAYMENTS
Accept the following payment methods:

[Icon: Theme-125] Credit card: Visa, Mastercard, Master, American Express. The total will be charged to your card when the order is sent.

[Icon: Theme-157] PayPal: Buy easily online without having to enter your credit card data on the website.

Return policy

[Icon: Theme-009] The deadline to be able to return a garment will be 15 days from the reception of the package by the client. Cyrana reserves the right to reject returns communicated or sent outside the fixed period, or garments that are not under the same conditions in which they were received.

This is an approximate conversion table to help you find your size. If you have already bought an article from our brand, we recommend that you select the same size indicating your label.

Cyrana general measures
Cyrana Xs S M L XL
CHEST  84 88 94 100 106
WAIST 68 72 78 84 90
HIP 92 96 102 108 114
Layers Xs S M L XL
Front long 87 87 89 91 93
Long back center 83 83 85 87 89
Long side 61 61 63 64 66
LONG SLEEVE 61 62 63 64 65
Width in plane 131 133 136 140 141
Measure-clinical 166 170 176 182 188
Low-plating 86 87 90 92 94
CLOTH Xs S M L XL
Front long 114 116 118 120 122
Long back center 113 115 117 119 122
Long side 86 88 89 91 92
LONG SLEEVE 51 52 53 54 55
MEASURE-PLANO PLANS 43 45 47 49 51
Measure-Plan waist 96 100 106 112 118
Shoulder measure 16 17 18 19 19
FUR Xs S M L XL
CHEST 98 102 106 110 114
HIP 126 130 134 138 142
SHOULDER 11 13 15 17 19
LONG 90 90 92 94 96

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