SHIPPING & RETURNS
WHERE Can I receive my order?
You can receive it in the address you choose (address, work, etc., never in post section).
How long will my order take?
Delivery deadlines depend on the type of selected shipping.
-For shipments in Spain are 5 to 7 working days.
-For Ceuta, Melilla, Baleares and Canarias The deadlines are expanded 24-48h.
-In the case of international shipments, the deadlines are 7 to 10 working days.
Shipping times are approximate and, as such, are based on deadlines. Cyrana is not responsible for delays in customs or failures in payment transactions.
How much do I pay for shipping costs?
Shipping costs for Spain are free for orders exceeding € 200. International shipping costs are from 12 to 50 EUR. According to country.
CAN I TRACK THE STATUS OF MY ORDER?
Yes, through “my account” on orders you can see the status of your order. If you are not registered, click on the “order information” link of the confirmation mail to monitor.
What is the process of delivery at home?
If you have chosen delivery at home, we will send you a shipping confirmation email (when your order is going out of the warehouse), another with a tracking number (with link to the website of the courier company) and finally the carrier You will contact you by SMS or E-mail to inform you of the delivery of your order.
Do I have to pay to request a change or return?
In case of return of one or several garments, the client will be responsible for the shipping costs caused, provided that this return is not by error in the merchandise, the pledge or a change of size or color.
What is the deadline to make a change or return?
The deadline to be able to return a garment will be 15 calendar days from the reception of the package by the client. Cyrana Furs reserves the right to reject returns communicated or sent outside the fixed term, or garments that are not under the same conditions in which they were received.
Can I change or return any article?
Yes, you can change it for any other article as long as it is in perfect condition and with its corresponding labels. In the event that there is no stock of the article and it is necessary to make its preparation, it will not be possible to return it.
They must be unused and in the same state in which promotional material was included within the box (percha, cover), in addition to the shipping agency.
Once we receive your package, we will proceed to check both the return period and the state of the garment to subsequently reim pay.
Returns of party items or custom made will not be accepted. In the sales period, the return period will be 7 days.
WHEN WILL I RECEIVE MY REFUND?
You will receive the amount through the same payment method used in your purchase in an estimated time of 10-14 days, depending on your banking entity.
How to make my return?
Contact us at info@cyranafurs.com
