SHOPPING GUIDE
HOW TO BUY
- Choose the type of garment (coats, jackets, vests, accessories)
- View the product/s that interests you. Through a click you will get an extension of the photograph to see detail and rear of the product, composition, available sizes and price.
- Select a garment and add the article to the basket. You can then choose to continue shopping or to process order.
- If you want to process your order you have the option to do so by registering or finishing the purchase without registration.
- Choose a shipping mode.
- Select a payment method.
- Confirm the order.
- You will receive an email confirming your order.
GENERAL INFORMATION
In which countries can you buy?
You can currently make your purchase in Spain, Portugal, France, Monaco, Italy, Germany, Poland, Austria, Switzerland, Greece, Malta, Romania, Bulgaria, Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, Kingdom Unido, Ireland, Belgium, Holland, Luxembourg, Sweden, Norway, Denmark, Finland, Russia, USA, Canada, Mexico, Japan, Taiwan, Hong Kong, Macau, South Korea, China, Singapore, Malaysia, Vietnam, Thailand and Turkey .
How many languages can be navigated?
Navigation languages are: English and Spanish.
Is it possible to receive periodic information in my email with the latest news and offers of Cyrana Furs?
Yes. Simply accessing “Newsletter” you will receive information about the latest news, lookbook and Cyrana Furs events.
Can I unsubscribe from Cyrana's Newsletter?
In the “Newsletter” section you can discharge in a simple way. Cover the data and select "Send."
HOW DO I RECOVER MY FORGOTTEN PASSWORD?
If you have forgotten your password, you can recover it in the log-in section. You will receive an email with your new password.
HOW I CAN MAKE SURE I MADE MY PURCHASE?
Once your order is made, you will receive a confirmation email. If you do not receive it, get in touch with our customer service department.
CAN I KNOW WHAT STATUS MY ORDER IS IN?
Yes, you can see the updated state of your order in real time. To do this, access the “requests made” of your account. If you are not registered, click on the “order information” link of the confirmation mail.
CAN I REMOVE AN ITEM FROM MY ORDER?
Yes. From the purchase basket you can delete the items that you do not want as long as you have not processed the order.
Can I cancel my order?
Yes. You can cancel your order, as long as the status of it allows it. To do this, access the “requests made” of your account. If you are not registered, access the “order information” link of the confirmation mail and press Cancel.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
Cyrana Furs only sells items in perfect condition, so if, exceptionally you get a garment with some tara get in touch with our customer service department.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
If on some occasion, by mistake, you get an article that you have not asked to contact our customer service department.
What payment method can I use to make my purchase?
We have the following means of payment: Visa, Visa Electron, Mastercard, American Express, Paypal and Banking Transfer.
Why can my credit card be rejected?
- Your card can be rejected for one of the following reasons:
- The card could be expired. Check that your card does not exceed the validity date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
- Some data entered is incorrect. Check that you have correctly filled in all the necessary fields.
Can I get an invoice in my company's name?
Yes. You just have to cover personal data and cover the fiscal data we ask.
Is it safe to use my credit card on the web?
Yes, the data is transmitted encrypted SSL. For payment with credit and debit cards it is necessary to enter the CVV (Card Verification Value), a code printed on the card that is used as a safety measure in electronic commerce transactions.
